conduct at work:

meet the team

Preventing workplace bullying & promoting positive leadership 

meet the team

The work around conduct, bullying, culture and values is delivered through a team based in Harrogate, North Yorkshire.  All team members are highly qualified and experienced coaches and HR professionals.  Skills and expertise across the team include:


  • Transformational Coaching

  • Specialists in supporting people through workplace bullying experiences

  • Development of leaders and managers with an emphasis on behavioural change

  • Supporting Board members and Senior Leaders with culture change

  • Development and delivery of training, including materials

  • HR, including policy writing, surveys, staff engagement and employee relations

  • Speaking about workplace bullying


Contact us today for a completely confidential discussion.

nicki eyre

Director, Conduct Coaching

& Founder, Conduct Change

Nicki Eyre had a varied career before becoming a coach, including working in finance before moving into Adult and Further Education, where her roles including setting up community based centres, teaching, and senior management positions.  Following redundancy, she moved to Ambleside in Cumbria, with the dream of owning her own bookshop.  Although she came close, it wasn’t to be, but fortunately found herself in a leadership role for a charity and rural community council, before combining education and the charitable sector in a leadership role for a specialist education college.  During her career, Nicki has experienced both opportunity and adversity, including her own experience of feeling bullied at work, and is able to bring this wealth of experience to her role as a coach, speaker and trainer.


Based in Harrogate, Nicki is a qualified transformational coach, and also has additional skills as a certified mBIT coach (Multiple Brain Integration Techniques), drawing on tools and techniques for communicating with, integrating and harnessing the power of your multiple brains (head, heart and gut brains).  She is also trained in Equine Facilitated Coaching.

From here, Conduct Coaching was born!  It's grown steadily, and now have a team working with me as we strive to ensure that everyone feels heard, valued and respected.


She has a real passion for working with individuals and businesses to prevent and resolve workplace bullying.  Employees are supported to increase their own personal and emotional resilience, raising self awareness of their own behaviours and impact on relationships, enabling them to be able to cope effectively with more complex situations.

Qualifications and training

  • ILM Level 5 Certificate in Coaching and Mentoring

  • mBIT Certified Coach

  • Equine Facilitated Coaching Certificate

  • Post Graduate Certificate in Education

  • BA Hons Behaviour in Organisations

Member of International Association on Workplace Bullying & Harassment IAWBH (see

Certified mBIT coach (Multiple Brain Integration Techniques).  Tools and techniques for communicating with, integrating and harnessing the power of your multiple brains (head, heart and gut brains)

Certified mBIT Loving Your Life Facilitator

Conduct Change is not for profit project founded by Nicki Eyre to widen the impact of our work, and make a difference at a national level.  The project was established for:

Advocacy, campaigning, education and awareness raising about workplace bullying

You can read more about the aims of the project here

paddy trimmer



Paddy Trimmer Consulting

Senior Associate


As an ILM qualified Leadership and Development coach, Paddy draws upon coaching skills and over 30 years of leadership and management experience to guide his clients through the complexities and challenges of the working environment. His approach enables them to identify, appreciate and reinforce their strengths and confront and manage their weaknesses.


He facilitates each client’s development through active listening, supported by questioning to aid understanding of themselves, challenge to test that understanding and feedback to let them understand what he observes. This confidential process will facilitate the clients in planning the next steps of their journey.


  • ILM 7 Certificate in Leadership and Executive Coaching (2016)

  • Senior Leadership and Management roles in the Royal Navy and Public Sector

  • Coaching support to Charities and Public Sector Organisations

  • Board development coaching

sally bendtson




Sally has over 10 years’ HR experience working for high-profile companies, such as the BBC, Red Bee Media, Guardian News Network, Nickelodeon, Comedy Central and MTV. Sally also has experience of working across the Finance, Hospitality and Property Investment sectors. Having moved from London to her hometown of Harrogate in 2016, Sally set up her own company, Limelight HR, to provide SMEs with the level of support and expertise often only available to big businesses with their own HR department.


Sally has dealt with numerous cases of bullying and harassment over the years, on both an informal and formal basis and at Employment Tribunals. No two cases are ever the same and Sally has found a flexible, considered and people-focused approach has been key to reaching a positive outcome for all involved. Sally has also used her extensive skills and experience of managing bullying and harassment cases to train company managers and fellow HR practitioners on how to handle the complexities and legalities of the process.

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claire tiffney

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Working in both the public and private sectors, Claire delivers HR and development support to a range of clients, from small organisations to large corporate teams.  Claire enjoys a variety of roles, including the implementation of national qualification frameworks, team and management development, graduate programmes and has a special interest in mediation.

Successful organisations have thriving relationships that allow employees to operate at their most productive level.  But sometimes conflict can arise even in the most successful organisations, and the cost of unresolved conflict can be huge.  The effects can be seen in dysfunctional teams, the departure of key employees, and even reputational damage.

As an ACAS trained mediator, Claire uses mediation as an intervention to manage and resolve conflict within the workplace.  It is a simple but effective process that allows opportunity for every voice to be heard.  For those involved in the conflict, they are able to maintain their sense of self-worth, resolve the problem and work to repair the relationship.

2020  Conduct Coaching Ltd; Harrogate, North Yorkshire

Registered Company Number 11779960

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